HELP CENTER
Everything You Need to Know
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.
WHAT IS YOUR RETURN POLICY?
Any customers placing an order internationally will be charged an extra 15% international shipping fee with 5 days expected arrival time. Customers who are returning an item will be responsible for any return and shipping cost. Our company follows a 14- day return policy.
All items must be returned within that time frame. The item must be undamaged,unworn and tags still attached.
We can provide a return/refund, for any damaged or defective item within 5 days of item being received.
Customers should contact us with any request for return or refund.
Please *Note* refunds can take up to approximately 5 business days to process.
All refunds will be credited back to original method of payment.
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DO YOU OFFER GIFT CARDS?
Yes.
HOW DO I PURCHASE A GIFT CARD?
You the shopper select an amount enter the recipient's detail, set when you want the card delivered and pay.
HOW WILL MY GIFT CARD BE SENT?
The customer will receives an email confirmation about the purchase. A gift card code will appear in their email.
HOW DO I REDEEM MY GIFT CARD?
The recipient choses what they want to purchase, select redeem gift card and enter their unique gift card code.
WHAT ARE THE PAYMENT OPTIONS?
- Credit/Debit Cards
-PayPal